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A good mouse pad should make it easier to settle your crosshair where you intend, while leaving enough room for the movements your sensitivity demands. The WAIZOWL Falcon Esports Gaming Mouse Pad t...
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support or contact support@gameperipherals.com
How long will it take to get my orders?
Ready for dispatch in 1~3 working days.
A tracking number will be provided after shipment.
- Standard Delivery: Most customers receive orders within 7-15 business days.
- Remote Areas: Delivery may take 15-20 business days.
Note: Delays may occur due to unforeseen circumstances (e.g., weather, customs inspections, peak shipping seasons). While we strive for timely delivery, we cannot guarantee exact arrival dates.
For more details, please refer to our Shipping Policy.
What is your warranty policy?
GameperiPherals provides a 1-year limited warranty on all products.
We also offer a 7-day no-reason return service (calculated from the date of delivery)
If you encounter any quality issues, please contact us at support@gameperipherals.com with relevant images or videos for assistance.
Is customs duty included in the order total?
No customs duty is pre-calculated in your order total. Upon checkout, you will only pay for:
- Product price
- Shipping fees
Customs clearance fees (if applicable) will be directly billed to you by the destination country's customs authority after your package arrives.
Customs taxes are determined by the destination country's regulations and are not under our control. While most packages clear customs smoothly without additional charges:
Some countries may inspect shipments and levy duties if they deem the goods taxable.
This occurs in less than 20% of cases globally based on historical data.
Important Notes:
You are solely responsible for any customs fees assessed.
We do not charge sales tax, VAT, or Import duties.
For precise tax calculations, consult your local customs broker or use official government import tools.
Rest assured:
We use standardized shipping declarations to minimize inspection risks.
If taxed, the amount will typically reflect the product's declared value (not the retail price).
Can I cancel an order after placing it?
- Once your order is fulfilled (i.e., items have left our warehouse):
It is unlikely we can intercept or cancel it for refund purposes.
We sincerely apologize for any inconvenience caused. - However, if your order remains unfulfilled (items still in stock/preparing for shipment):
Contact us immediately to cancel your order. - We process full refunds for cancelled orders without additional charges.
Any question?
You can contact us through our contact page! We will be happy to assist you.